Shipping Policy

Rowe & Rae is committed to delivering your products quickly, safely and reliably. We offer free insured shipping on all orders and work only with selected couriers to ensure the best possible experience.

Delivery Times

Our average delivery time is between 7 and 10 business days. Delivery times may vary depending on the destination and product availability. In the event of delays due to high demand or logistical factors, we will promptly inform you by email.

Shipping Address

Orders are shipped to the address provided during purchase. To avoid delays or lost packages, please check your shipping details carefully before confirming your order. If you notice an error, contact us immediately at info@rowerae.com.

Orders with Incorrect Address

Once an order has been shipped, it is no longer possible to change the shipping address. Packages returned due to incorrect addresses will be reshipped at the buyer’s expense. Rowe & Rae is not responsible for losses resulting from incorrect addresses provided by the customer.

Unclaimed Orders

If a package is not collected within the time limit set by the courier (generally 5 to 7 days), it will be returned to us. In this case, the package may be reshipped at the customer’s expense.

No refunds will be issued for packages that are refused or not collected without prior notice.

Refusal of Package

If a customer refuses delivery without valid justification or prior notice, no refund will be issued. Please contact us if you need to modify or postpone delivery.

Questions or Support